At Rideofrenzy we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points
a) We accept returns or exchanges of orders only if you received Defective/Damaged/Wrong product.
b) All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).Those Products which are Hardpacked/Sealed,if opened/unpacked would not be Refunded or Replaced.
c) We would not be able to accept a product if it shows sign of being broken or tampered with by you.
d) In case you want to cancel your order without any reason(as mention above) the reverse pickup charges Rs.99 will be charged & deduced from your order amount.
e) We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
a) What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
In case you have received a defective/ damaged product from our side then please register a complaint within 24 hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and Whatsapp Us-8826301076
b) What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 24 hrs of delivery to start the refund/replacement of your product.Also, please take a picture of the product and Whatsapp Us-8826301076
c) What is the return procedure if I have received a product but fitting is improper ?
In case if you have received a wrong product from our side then please register a complaint within 3 Days of delivery to start the refund/replacement of your product.Also, please take a picture of the product and Whatsapp Us-88263010
e) Once the order was shipped than it will not be cancelled intransit.You can RTO the parcel to cancel your order but reverse courier charge amount upto Rs 249 will be deduced from your order amount.
f) In any other case(not mention above) & you still want to return the product without any reason ,the courier charges of forward and reverse will be deducted from your order amount.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.