a) www.rideofrenzy.com ("Website") is an Internet based portal owned and operated by RIDEOFRENZY, a company incorporated under the laws of India, with its registered address G/F RZF 773/21 KH. NO. 44/1/20 GALI NO. 13 RAJ NAGAR 2New Delhi-110047 , India and having GST No- 07AJUPY5399P1ZJ. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by Rideofrenzy at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
d) Rideofrenzy agrees to deliver the merchandise ordered by you only at such locations as per the Order Confirmation Form. Rideofrenzy shall not be liable to deliver any merchandize or Services purchased by Users for delivery in locations outside India shall not be entertained.
a) Rideofrenzy strives to provide You with the best prices possible on products and services You buy or avail of from the Website. The pricing details for purchase of products and services are detailed on website.
b) You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. Rideofrenzy expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
c) Rideofrenzy shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by Rideofrenzy with our acquiring bank from time to time.
RIDEOFRENZY respects the privacy of its users and is committed to protect it in all respects. By using RIDEOFRENZY 's website or its services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.
To avail services on our websites, users are required to provide certain information for the registration process namely:-
a) your name,
b) email address,
e) date of birth
f) PIN code ,
g) Your financial information such as bank account information or credit card or debit card or other payment instrument details
h) password etc.,
The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and RIDEOFRENZY may use the above said User information to, maintain, protect, and improve its services (including advertising services) and for developing new services
The security of your Personal Information is important to us .Rideofrenzy may share, disclose Your Information to third party service providers / partners / banks and financial institutions for one or more of the Purposes .Rideofrenzy ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Rideofrenzy adopts security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Rideofrenzy stores Your Personal Information.
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Shipping and return policy:-
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via our courier partners with tracking . Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
At Rideofrenzy we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points
a) We accept returns or exchanges of orders only if you received Defective/Damaged/Wrong product.
b) All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).Those Products which are Hardpacked/Sealed,if opened/unpacked would not be Refunded or Replaced.
c) We would not be able to accept a product if it shows sign of being broken or tampered with by you.
d) We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
a) What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
In case you have received a defective/ damaged product from our side then please register a complaint(MERCHANDISC RETURNS) within 5 working days of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in CONTACT US
b) What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint(MERCHANDISC RETURNS) within 5 working days of delivery to start the refund/replacement of your product.Also, please take a picture of the product and include it in CONTACT US
c) What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 6 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
d) What is the return procedure if I want to cancel my order?
If you wish to cancel your order,You should inform us over Call or Write an Email to our Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.Once order has been dispatched than it can not be cancelled.
e) Where do I return my product?
Rideofrenzy doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the return slip address. Once your product is returned and Quality Check is done for the received product, your shipping charges would be reimbursed in terms of Coupon Code. It will be sent via email to your registered email address for your future shopping @ Rideofrenzy. The Coupon Code would be maximum worth Rs.400 and you will be able to avail it in 90 days for full value in one transaction.
f) What is the Payment Mode for Refund?
It would remain the same as paid by you to Rideofrenzy while placing an order. If you paid online, then it will be returned online .Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.