Shipping and return policy:-
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via our courier partners with tracking . Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
At Rideofrenzy we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points
a) We accept returns or exchanges of orders only if you received Defective/Damaged/Wrong product.
b) All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).Those Products which are Hardpacked/Sealed,if opened/unpacked would not be Refunded or Replaced.
c) We would not be able to accept a product if it shows sign of being broken or tampered with by you.
d) We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
a) What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
In case you have received a defective/ damaged product from our side then please register a complaint(MERCHANDISC RETURNS) within 5 working days of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in CONTACT US
b) What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint(MERCHANDISC RETURNS) within 5 working days of delivery to start the refund/replacement of your product.Also, please take a picture of the product and include it in CONTACT US
c) What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 6 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
d) What is the return procedure if I want to cancel my order?
If you wish to cancel your order,You should inform us over Call or Write an Email to our Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.Once order has been dispatched than it can not be cancelled.
e) Where do I return my product?
Rideofrenzy doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the return slip address. Once your product is returned and Quality Check is done for the received product, your shipping charges would be reimbursed in terms of Coupon Code. It will be sent via email to your registered email address for your future shopping @ Rideofrenzy. The Coupon Code would be maximum worth Rs.400 and you will be able to avail it in 90 days for full value in one transaction.
f) What is the Payment Mode for Refund?
It would remain the same as paid by you to Rideofrenzy while placing an order. If you paid online, then it will be returned online .Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.